Frequently Asked Questions

  • You can reach us at hello@momeo.co.uk. We'll get back to you as soon as possible.

  • No, Momeo creates beautiful keepsake tickets for experiences — we don't sell the experiences themselves. You'll need to purchase the actual experience (like theatre tickets, spa days, or driving experiences) separately from the experience provider, and then use Momeo to create a stunning keepsake to present as a gift.

  • You'll find us in North London at 483 Green Lanes, N13 4BS.

  • Yes — all physical keepsakes are beautifully packaged with no external branding, making them perfect for gifting.

  • Yes — all physical keepsakes come in carefully packaged, plastic-free packaging.

  • Yes — all keepsakes are made-to-order, so your chosen design is always available.

 

Ordering

    1. Choose your product and personalise it with names, dates, or short messages.

    2. Complete checkout and payment.

    3. Receive your order confirmation email — your keepsake is now being prepared.

    • Physical keepsakes: Once confirmed, personalised printed items cannot be changed or cancelled.

    • Digital downloads: Mistakes in personalisation can be corrected before delivery.

    • Billing address: Can be updated before completing checkout. After payment, changes aren’t possible.

    • Delivery address: Contact us immediately if the order hasn’t been shipped; after dispatch, changes aren’t possible.

    • Digital Downloads
      You can customise all the key details that make the keepsake meaningful, including:

      • Type of experience

      • Brand or venue name

      • Location of the experience

      • Recipient’s full name

      • Valid-until date

      Physical Printed Tickets
      You can personalise all the same details as our digital downloads, plus add a short personal message on the back for an extra-special touch.

Shipping & Delivery

    • Physical keepsakes: Typically 3–5 business days (UK only).

    • Digital downloads: Delivered instantly via email.

  • Not currently — all physical orders use standard UK delivery.

    • Physical products: UK only

    • Digital downloads: Worldwide

  • If your delivery includes tracking, you’ll receive details once your order has been dispatched.

  • Delivery times are estimates. If your order hasn’t arrived, check the tracking link or contact the courier. For further assistance, email hello@momeo.co.uk

  • Momeo typically ships all items together. Separate shipments may occur in exceptional cases, such as multiple orders.

Returns & Exchanges

    • Physical keepsakes — As each keepsake is custom-made to order, we're unable to accept returns or offer refunds unless the product arrives damaged, defective, or incorrect. Please contact us at hello@momeo.co.uk within 7 days of delivery with photos of the issue, and we'll arrange a replacement or refund.

    • Digital downloads — Due to the nature of digital products, we cannot offer refunds once the file has been delivered. Please review your personalization details carefully at checkout, as changes cannot be made after delivery. If you need assistance before completing your purchase, contact us at hello@momeo.co.uk.

    • These can be returned within 30 days in their original condition for a full refund.

    • Postage fees — Original postage fees are non-refundable, and return shipping costs are the responsibility of the customer.

  • Email hello@momeo.co.uk within 30 days with your order number. We’ll arrange a replacement or refund.

Sustainability & Production

  • Our tickets are printed on Mohawk Fine Paper (324gsm, Recycled) — a premium, heavyweight recycled paper with a subtle texture.

    • Excellent print clarity and depth

    • Refined, tactile quality for a luxurious feel

    • Reflects our commitment to sustainability

  • Keep printed products out of direct sunlight and handle gently — they’re designed to be treasured for years.

  • Yes — this approach means minimal stock, fewer returns, and reduced environmental impact.

  • Yes — all physical keepsakes come in carefully packaged, plastic-free packaging.

Get in touch ✨

We're here to help! Whether you have a question about your order, need design advice, or just want to say hello, reach out to us. We'd love to hear from you.