Terms & Conditions

1. Introduction

1.1 We operate the website [www.momeo.com] (the "Website"). We are [Your Company Name], a company registered in [Your Country] under company number [Insert Number] and with our registered address at [Insert Address] ("we", "our", "us" or "Momeo").

1.2 These Terms & Conditions (the "Terms") apply to any individual using our website and purchasing the products or services offered on this Website ("Products").

1.3 By using our Website and/or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use this Website.

2. Placing an Order

2.1 A contract for the purchase of a Product is created as follows:

  • You select the Product(s) and complete the checkout process.

  • By confirming your order, you agree to purchase the Product(s).

  • Payment is taken via your chosen payment method.

  • We will confirm acceptance of your order via email ("Order Confirmation Email"), which makes the agreement legally binding.

2.2 We reserve the right to cancel or reject any order for reasons including, but not limited to:

  • Product unavailability.

  • Payment authorization failure.

  • Pricing or product description errors.

  • Orders that breach these Terms or include prohibited content (see Section 4).

3. Products and Pricing

3.1 We make reasonable efforts to ensure that product images and descriptions are accurate. However, small variations may occur.

3.2 Prices are listed in [your currency] and include any applicable taxes, unless stated otherwise. Delivery charges are additional and displayed at checkout.

3.3 In the event of a pricing error, we will notify you of the correct price before completing your order. We are not obliged to provide Products at an incorrect price if the error is obvious.

4. Personalisation and Content

4.1 If you order personalised Products, you are responsible for ensuring all details are correct before placing the order.

4.2 Uploaded images must meet our technical requirements (e.g., JPEG format, recommended resolution). We cannot guarantee quality for low-resolution uploads.

4.3 You must not submit content that:

  • Violates copyright or intellectual property rights.

  • Is unlawful, defamatory, offensive, threatening, or discriminatory.

  • Contains personal data of third parties without consent.

  • Misrepresents identity or impersonates another person.

5. Delivery

5.1 Delivery costs and estimated times are shown at checkout.

5.2 Delivery dates are estimates and may be affected by factors beyond our control, such as weather or shipping delays.

5.3 You are responsible for any additional customs, import duties, or taxes in your country.

6. Changing or Cancelling Orders

6.1 Orders for personalised Products cannot be cancelled or changed after confirmation.

6.2 We are not responsible for mistakes made by customers, including errors in text, images, or delivery details.

7. Refunds and Returns

7.1 We will offer a refund or replacement if Products arrive damaged or defective.

7.2 Non-personalised Products may be returned within [X] days of receipt in their original condition for a full refund.

7.3 Refunds will be processed within [X] days of receiving the returned Product or evidence of damage.

7.4 We do not accept returns for personalised Products due to change of mind.

8. Payment

8.1 Payment is accepted via the methods displayed at checkout.

8.2 Payment will be processed once your order is confirmed.

8.3 All details you provide must be accurate and valid at the time of purchase.

9. Intellectual Property

9.1 All content on this Website, including designs, images, text, and graphics, is owned by or licensed to Momeo.

9.2 You may not copy, distribute, create derivative works, or commercially exploit our content without prior written permission.

10. Links to Other Websites

10.1 Our Website may contain links to third-party sites. We do not control, endorse, or accept liability for the content or availability of these sites.

11. Liability

11.1 We are not liable for indirect or consequential losses, including lost income, business, profits, or data.

11.2 Nothing in these Terms excludes liability for death or personal injury caused by negligence, or for fraud.

12. Risk and Title

12.1 Risk of loss passes to you on delivery.

12.2 Ownership passes to you only once full payment has been received.

13. Termination

13.1 We may terminate your access to the Website if you breach these Terms or fail to make payment.

14. Events Outside Our Control

14.1 We are not liable for delays or failure to deliver caused by events beyond our reasonable control, including natural disasters, strikes, or shipping issues.

15. Law and Jurisdiction

15.1 These Terms and all orders are governed by the laws of [Your Country].

15.2 Any disputes will be subject to the courts of [Your Country], unless otherwise agreed.

16. Customer Conduct

16.1 We expect polite and respectful communication. Abuse, threats, or inappropriate language may prevent us from responding.

17. Photo Retention Policy

17.1 Photos uploaded to Momeo will be retained for a limited period depending on usage:

  • Photos not used in designs or orders will be deleted after [X] months.

  • Photos used in saved designs will be deleted after [X] months of inactivity.

  • Photos used in orders will be deleted after [X] years.

    Effective Date: [Insert Date]